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Shipping and Return Policy

Dear Customer,

Thank you for your business, we hope you will be pleased with your purchase. Should you wish to return anything you bought directly from us we will be happy to process a return or exchange a product within 30 days from the day the product was delivered. Please note, the original shipping cost is non-refundable and return shipping costs must be covered. All returns are subject to a 15% restocking fee. If the product(s) has not been returned to us in original, undamaged packaging and/or if we find that the product has been damaged additional fees will apply. No returns/refunds on custom size orders.

Please note that all shipments must be inspected before signing the delivery paperwork. The Receiver is expected to accept delivery, even if items appear damaged, missing, or incorrect, and should not refuse the shipment. Any damage, shortage, or incorrect product must be noted on the delivery receipt, photographed, and reported to us as soon as possible. Collection and replacement will be arranged once this process is completed. If no issues are noted at the time of signing, the shipment will be considered received complete and in good condition, and any replacements may be at the Receiver’s expense.

In the case you are not present at the time of delivery all product(s) must still be inspected within 24 hours of delivery. If you find any damages during inspection you must contact us by email at orders@fakrousa.com with photos of the damage and your order information or by phone at 630-543-1010. If you decide to bypass shipment’s inspection within 24 hours from delivery it will be assumed that the product(s) arrived in good condition and may result in a denied credit.

If the consignee is unable to receive the freight due to closure or absence at the delivery address, Fakro reserves the right to deduct any applicable charges from the refund, including but not limited to storage fees, re-consignment fees, and return shipping charges.

If you have any questions or concerns feel free to contact our office at 630-543-1010.

Fakro America LLC, 39 W Factory Rd, Addison, IL 60101 ● Ph. 630.543.1010 ● Fax 630.543.1011● Complaint Form